Question 1

When will my order arrive?

Accepted Answer

Expect your order in 2-4 days via Standard Australia Post. Due to product nature, Express Post isn't available.

Question 2

Will I get a tracking number?

Accepted Answer

Yes, you'll get a tracking number via email once your order is sent. For concerns, email us at info@thelighterstore.com.au.

Question 3

How do I return an item?

Accepted Answer

You can return items within 30 days if they're in original condition and packaging. Contact customer service to start a return.

Question 4

Is the packaging discreet?

Accepted Answer

Yes, our packaging is discreet. No contents are indicated on the box, and items are bubble-wrapped for protection.

Question 5

Are my lighters pre-filled before shipping?

Accepted Answer

Yes, all lighters are pre-filled prior to shipping. Because of this, lighters can only be sent standard post.

Question 6

My favourite Bic Lighters are out of stock. When will they be available?

Accepted Answer

Bic Lighters are a fast moving item with thousands of different designs. We stock a select few and can't guarantee that the same design will be available again soon as we tend to rotate designs. Get in quick!

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